Octopus Guide for Submitting Complaint

Note: To remain anonymous, skip the first 3 boxes or only fill in your contact details.

Question 1: First and last name (OPTIONAL)

Question 2:  Email address in case we need to contact you (OPTIONAL)

Question 3: Landline or mobile phone number in case we need to contact you (please indicate Country code + Number) (OPTIONAL)

Question 4: Country where the Complaint is submitted from (MANDATORY)

Answer: Fill in the name of your country where you are submitting the complaint from e.g. United Kingdom

Question 5: Your relationship with the Nueva Pescanova Group (MANDATORY)

Answer: Choose ‘Other Stakeholders’

Question 6: Compliance matter the Complaint is related to (choose the one that best fits the reported facts or breaches) (MANDATORY)

Answer: Choose ‘Environment’

Question 7: Company of the Nueva Pescanova Group or country to which the Complaint is referred to (if you cannot specify, click on “General”) (MANDATORY)

Answer: Choose ‘Nueva Pescanova (Spain)’

Question 8: Nueva Pescanova has removed this question now, so please skip to Question 9. 
Person(s) who committed or participated in the reported facts and, if applicable, their role or position in the Nueva Pescanova Group (If you do not know their identity or you do not wish to identify them by name, please indicate “Unknown”) (MANDATORY)

Answer: Unknown

Question 9: Exact location where facts occurred (It is possible that they did not take place in a specific location. If that is the case, please indicate whether you observed them in a document or in connection with an operation) (MANDATORY)

Answer: Canary Islands

Question 10: Description of the reported FACTS. Please provide as many details as possible for a better investigation and resolution of the Complaint (e.g., what happened? What was said or done? etc.). Take your time. (MANDATORY)

Answer: Copy and paste the text below in the box (text provided: 1520 characters). If you make any edits, please remember to remain focused on the issue and polite, as such messages are more likely to be effective.

Nueva Pescanova’s company website claims that it is committed to ‘maintaining biodiversity’, ‘protecting the ecosystem’ and ‘promoting the circular economy’. Yet its own environmental report for the farm at the Port of Las Palmas, Gran Canaria, was considered insufficient by the Canary Islands Government due to concerns that the plans could:

• Threaten local wildlife, including cetaceans (dolphins and porpoises) and turtles, through noise and water pollution due to its close. proximity to a Marine Protected Area (MPA).
• Pose a public health risk by using seawater from the port which is not of a high enough quality to be used for human food production.
• Cause pollution including CO2 emissions, odour concerns, and discharges that could significantly contribute to the already highly contaminated harbour waters.
• Threaten a protected species of algae – cystoseria – which is present in the surroundings.

Furthermore, it is important to note that:

Octopuses are unique, intelligent, naturally solitary creatures who are not suited to the overcrowded conditions that are typical of factory farms. This would increase aggression and can ultimately lead to cannibalism. They are also carnivorous, meaning they need to be fed wild fish in captivity, an unsustainable practice that would put extra pressure on already overexploited fish populations.

I ask you to reconsider the plans to open an octopus farm due to the animal, environment and health concerns it poses.

Question 11: Are there material witnesses to the reported facts or other people inside or outside the Nueva Pescanova Group who can provide additional information, corroborate the allegations, or give more details on them? (MANDATORY)

Answer: NO

Question 12: Have these facts been previously reported or notified to any direct supervisor or manager, or to any member of the management of your Company or of the Nueva Pescanova Group? (MANDATORY)

Answer: NO

Question 13: Have any Complaints already been submitted through any other channels (judicial, administrative, police) or to any other public authority or entity? (MANDATORY)

Answer: NO

Question 14: Skip the option to add an attachment

Question 15: Read through the regulations and privacy policy. 

Answer: Select ‘I have read and accept’

Note: Nueva Pescanova have recently added 3 new fields titled, 'TextBox42,' 'TextBox43' and 'TextBox44'. This appears to be an error and filling in any character into each field, such as 'x', is sufficient. 

Be sure to review your answers before you click ‘Next’ - once you have clicked the button ‘Next’, the answer boxes will appear greyed out and you won’t be able to edit your answers.

Once you are ready to submit the form click ‘Send’.

After submitting, you will be provided with a unique ID and password to maintain anonymity. If you wish to know the response to your complaint you can note these details and use them to login to their complaint follow up page.