Our Donor Charter: Commitment to Supporters, Animals, and Standards

Our commitment to You

We are always thrilled to hear from our supporters and will respond to all queries in a friendly, professional and timely manner.
We are accountable. If you are ever unhappy with anything we have done, we will welcome any complaint you might choose to make and deal with it thoroughly, seriously and swiftly. We have a strict and structured complaints procedure. A copy of this can be sent to you on request.
We act with integrity. We never exaggerate any of our claims and will always deliver on our promises.
All your donations will be used wisely, in line with our mission to advance the well being of farm animals across the world. We are happy to provide information on how our income is spent.
You can be safe in the knowledge that we promise never to give out, swap, rent or otherwise pass on your details to other organisations for their use. For more information on how we will (and won’t) use your personal information see our privacy policy.
If you tell us that you do not want to be contacted in a certain way, this will be promptly recorded and your wishes will be honoured in future communications.

We’re committed to offering the very best standards of supporter care and protecting our supporters’ privacy, dignity and well-being. If we believe that a supporter may be in vulnerable circumstances that could affect their capacity to make a decision about supporting us financially, or in other ways, we will do all we can to protect that supporter. See our policy for assisting supporters in vulnerable circumstances.

Our vision is one of a world where animals are treated with compassion and respect and where cruel factory farming practices end. All that we do is geared towards that aim.
We will continue to champion and raise awareness of animal sentience.

We constantly work to ensure our administration is as efficient and cost-effective as possible.
High-security controls are in place to protect your personal information, ensuring what you share with us stays with us.